FAQs

 

General

  • We have 2 locations:


    Via Public Transport:

    • LOOOP Damansara Kim is a 5 min walk from MRT TTDI, Gate A.

    • LOOOP SS18 is a 5 min walk from LRT SS18.


  • We accept cash, QR Pay, bank transfer, debit and credit card (Visa and Mastercard only).

    We use DuitNow QR Pay which is compatible with all major local banks and e-wallets.

    Selected International QR system are also compatible – i.e. PromptPay (Thailand), QRIS (Indonesia), NETS (Singapore), Alipay (China).

 

Shopping at LOOOP

  •  No. All items are sold “as is,” and are considered a final sale. They are not eligible for a return, refund or exchange.

  • No, you do not need an appointment to shop at LOOOP.

    Appointments are only required for those looking to consign with us.


  • Our items have a wide price range due to certain factors:

    • We do not limit by brands: We take everything from Cotton On to Calvin Klein

    • We price fairly for both our customers and consignors

    • The value of the items depend heavily on quality and sellability

  • All items are on their own 8-week cycle. 

    Week 1 – 5: Full Price
    Week 6 & 7: 20% off
    Week 8: 50% off

    Our discount colour board in store will indicate which items are on discount.

 

Consign with LOOOP

  • All risk in, and liability for, your items (including loss, theft, or destruction) remains with you.

    We are not liable for any loss, cost, damage, or claim suffered or incurred by you or any third party in connection with the loss, theft, or destruction of your items at any time during the cycle. 

    Please refer to our Terms of Service for more information.

  •  You must bring items into the store yourself. We require you to be in the store to take home pieces we do not accept, to create your account with us and to sign your drop off receipt.

  • Email us at hello@looop.fun so we can get to know your situation and your wardrobe better!

  • All items sold through LOOOP are priced by our team.

    Factors that influence pricing include quality, condition, brand, workmanship & demand of each piece.

    Items from fast fashion brands such as Shein, H&M, Cotton On, Forever 21 etc as well as pieces from miscellaneous Shopee or Taobao brands will be priced lower in general.

  • You may reply to the pricing email and have that item returned to you – either within the week or at the end of your cycle with any other unsold items.

  • We do not take accessories, jewellery, underwear, swimwear, costumes, winterwear, socks, children’s and babywear. We also do not take in high luxury items from brands such as Chanel, Louis Vuitton & Prada as these items require official authentication.

    Please do not bring in fake or imitation goods. Our team can request for additional proof of authentication if needed.

    • Sale price of RM1.00 - RM39.99 = 20% split to consignor

    • Sale price of 40.00 - RM99.99 = 30% split to consignor

    • Sale price of RM100.00 - RM299.99 = 40% split to consignor

    • Sale price of RM300.00 and above = 50% split to consignor

    Within a week of your consignment appointment, you will receive a pricing list of all the pieces you have with us, along with their prices, and the percentage split applicable per piece.

    Do note that discounts on Weeks 6, 7 and 8 will affect the sale price and therefore, the final consignor portion awarded. Click here for our full list of terms & conditions.

  • We will create an account for you when you consign with us which will allow you to login to our Looopie Portal.

    Here you will be able to view the balance of your earnings, settlements that have been paid to you, and which of your items have sold, expired, or are still active on our racks in search for a new home.

  • Your earnings will be paid to you at the end of your cycle via Bank Transfer. This payment will occur on the Monday after your cycle ends (all cycles end on Sundays).

    The expiry date for your cycle is written on the drop-off receipt given to you during your appointment.